Eko Electricity Distribution Company has apologised for wrongly charging customers inadvertently classified in service category Band A, stating that it was due to a system glitch.
The company blamed it on back end challenges.
According to a press statement signed by the management, urging customers to bear with them.
“We are writing to inform you about a recent issue that may have affected your meter vending charges.
“We identified that some customers were inadvertently classified in service category Band A, resulting in incorrect charges at the newly announced rate of N225.
“This error occurred due to a temporary glitch in our back-end system. We sincerely apologise for any inconvenience this may have caused.
“We are currently working diligently with our IT partners to resolve this issue as quickly as possible. All affected customers will be reimbursed appropriately.
“Thank you for your patience and understanding. We are committed to providing you with accurate billing and a positive customer experience,” the company disclosed.
